Put Your Best Foot Forward, And You Will Sell A New Pair Of Shoes!

The following is a post on http://www.consumeraffairs.com concerning poor customer service at a leading retail store.


[I went shopping with two friends at _____ and we had two encounters with the assistant manager, Andrew S. Incident #1 was in the shoe dept. My friend asked Andrew S if he could get her another size in a pair of shoes. He responds, "Well there SHOULD be someone working in this department. She showed up today." Then he yells, "DANA!!" The girl working in the shoe department responds, "Yes?" and in a condescending manner he tells her, "You have a customer!"   

CA April 23, 2010 ]

Speaking of shoes....

My husband had some "experiences"  in the same store (different city, state).  He had gone to the shoe department to purchase a particular brand of sport shoe that he really likes.  They did not have what he wanted, but found a pair in another one of their stores, about 45 miles or so away.  He was supposed to go there and pick them up.  Now, we are actually in and out of that area each week, but really, is there not some way that they could have transferred those shoes to the store by us?  Evidently not.  I used to work for another store where my job was to do store to store transfers, it is easy, problem is for the companies, it is not cost effective, so they either eliminate the service or never initiate it at all.  Well, even though we were in the town where the shoes were waiting, we could not locate the store itself.  So, no shoes for husband.


Situation #2.  Again with the shoes.  My husband had called same store, weeks later, to see if they had the shoes he wanted, and they did.  He asked the young man on the phone to please get them and bring them to the Customer Service desk and he would be there to get them soon.  We drove to the store and he went in.  He had to find a belt too, then went to the Customer Service Desk.  The young man had not pulled the shoes and brought them to the CSD.  My husband had to wait there like 15 or 20 minutes, while the young man went to find the shoes and bring them to him.  His attitude was not good, he did not consider my husband's request to be important enough to act on it right away.  Management, well they seem to have no interest in satisfying customers in this store (chain) as well.  My husband finally got his shoes and checked out.  Meanwhile, I, was waiting in the car, in the parking lot.  We were both dressed for a formal banquet out of town, which certainly added to our frustration at once again facing such a lack of customer service/satisfaction.